oops

there's this mischaracterization of csms as being:

pushovers
support channels
gentle in their approach
+ not versed in sales knowledge

but this is wrong, and quickly changing.

the reality is:
the revolution of customer success becoming the new revenue channel is here.

i hear from people all week that ask how to pivot or transition out of sales and into cs ...

sdrs aren't just looking for linear career pathing into ae roles 
aes aren't just looking for linear career pathing into management:

people are looking to cs. but why?

it's creative + challenging
it's maintaining relationships
it's building advocacy for your customers
it's the adrenaline of sales without the monthly quota

if you've been thinking about making the jump, what're you waiting for?

the best csms are sellers in disguise ;)